Proof Center

  • Unbind & change security items

    In the event of denied access due to losing phone number, email or Google Authenticator, you may upload your
    ID document to unbind or change security items.

  • Remove ID verification

    You may request for removing mobile phone verification (Level 2) & email verification (Level 2) & bank account
    verification (Level 3).

  • Deposit Errors

    In the event of unintended KRW or crypto deposits, you may request a refund by submitting materials.

  • Review

    Submit the materials required for the review of KRW deposits and crypto withdrawals