Privacy Policy
  • • Huobi Co., Ltd. (hereinafter referred to as ”the Company”) takes personal information of members very seriously and puts its best effort to protect the personal information of members.
  • • The Company's personal information processing policy complies with laws and regulations related to personal information protection, such as the Act on Information Network Usage Promotion and Information Protection, and the Personal Information Protection Act.
  • • The Company will disclose the personal information provided by the member through the personal information processing policy for what purpose and how it is being used and what actions are being taken to protect personal information.
  • • The Company discloses its personal information processing policy at the first page of its website so that its members can easily view it at any time.
  • • The Company's personal information processing policy may change from time to time due to changes in government laws and guidelines or changes in internal policies.
  • • The company's privacy policy is as follows.
1. Items and methods of collecting personal information

In case of collecting the personal information of the member, the company shall notify the member in advance and collect the consent of the member in advance.

The Company observes the following in order to collect personal information of members.

  • 1) We collect only a minimum amount of personal information in providing service to members.
    • 1. Required fields: Login ID (email address or mobile phone number), nationality
    • 2. Mobile phone identification: name, mobile phone number, date of birth, gender, internal / foreign information
    • 3. Basic identity verification for KRW deposit and withdrawal: Name, date of birth, gender, bank name, bank account number, deposit and withdrawal history
    • 4. Change of password: email address or mobile phone number
    • 5. Other information generated or collected during the use or processing of the Service: access logs, cookies, connection IP, payment records, service usage records (all information necessary to perform other services)
  • 2) The Company does not collect sensitive personal information.
    • A. The Company will not collect any personal information that may be of a breach of basic human rights such as race, ideology, creed, or health status.
    • B. However, if it is inevitable to collect on the basis of laws and regulations, we will inform the member the reason and ask for prior consent.
  • 3) The Company collects personal information with the consent of the member in the following way.
    • A. Web page, mobile application, written form, fax, telephone, customer center, consultation board, e-mail, event entry.
    • B. Provided by partner companies
    • C. Collection through generated information collection tool
2. Purpose of Use of Personal Information

The Company will only use your personal information for the following purposes and will not use it for any purpose other than for the purpose of prior disclosure or consent.

  • 1) Membership service provision: Personal identification, personal identification, provision of age-restricted services, confirmation of the applicant's identity, confirmation of membership, restriction of re-entry, record of inquiries and dispute settlement, confirmation of membership withdrawal,
  • 2) Provision of VIP service, fee coupon service, coupon transfer service
  • 3) Development of new services and utilization in marketing · advertising: Providing new services and providing customized services, providing services according to statistical characteristics, advertising, verifying the validity of services, providing event and advertisement information and participation opportunities, statistics on member's service use.
  • 4) The personal information collected by the Company is retained only until the purpose of collection and the purposes for which it has been provided are achieved, and if the member requests withdrawal or withdraws consent, it will be destroyed immediately. However, the information to be kept under the relevant laws and regulations shall be kept as prescribed by the laws and ordinances.
  • A. Personal information related to service use (login history)
  • Retention grounds: Communications Privacy Protection Act
  • Retention period: 3 months
  • B. Record of display / ad
  • Retention ground: Consumer Protection in e-Commerce Act
  • Retention period: 6 months
  • C. Record of agreement or withdrawal
  • Retention ground: Consumer Protection in e-Commerce Act
  • Retention period: 5 years
  • D. Record of payment and goods supply
  • Retention ground: Consumer Protection in e-Commerce Act
  • Retention period: 5 yearsㄴ
  • E. Records of consumer complaints or disputes
  • Retention ground: Consumer Protection in e-Commerce Act
  • Retention period: 3 years
  • F. Records on electronic financial transactions
  • Retention ground: Electronic Financial Transaction Law
  • Retention period: 5 years
3. Personal Information Provision / Consignment

Personal Information Consignment

The Company consigns the following minimum personal information processing procedures to enable external companies to carry out some of the tasks required to provide smooth and improved services to its users. We audit, supervise and educate our contracted companies to ensure that their personal information is securely managed and that they do not violate related laws and regulations while entrusted with personal information of our users.

Trustee Company

Contents of Consignment

Retention and Usage Period of Personal Information

Huobi Global, Inc.

Personal information storage/processing consignment service

Service server operation/management consignment

Until the contract due

Danal Co., Ltd.

ID verification service

Until the contract due

Amazon Web Service, inc.

Data security service

Until the contract due

Infobank Co., Ltd.

Mobile text message transmission service

Until the contract due

Zendesk, inc.

Customer support service

Until the contract due

4. Consent for the transfer of personal information abroad

The Company will transfer your personal information outside of Korea as follows:

Name and information of person to whom personal information is transferred

The country in which personal information is transferred, the date and time of transfer of personal information

Personal information items subject to be transferred

Purpose of use of personal information of person who transferred personal information

Retention of Personal Information of Person Transferring Personal Information • Period of Use

Transferred electronically in daily basis

Login ID (email or mobile phone number), nationality

Provision of integrated login service

The member shall be held only until the purpose of the collection and the purpose for which it has been provided is accomplished, the member shall request withdrawal or revoke his consent upon withdrawal (provided, however,

5. Rights of Users and Legal Representatives and Method of Exercise
  • 1) If the user is an underage, the Company will not collect personal information.
  • Users can view and correct registered personal information at any time.
  • 2) If you wish to view and correct personal information, please check or correct it directly in 'My Account' on the website or contact customer center by email, phone, or visiting.
  • 3) If a user requests correction of personal information, the company will not use the personal information or provide it to a third party until the correction is completed. However, if it has already been provided, we will notify the third party without delay and correct the corrected processing result.
  • 4) Users may withdraw their consent to provide, use and collect personal information through termination of membership at any time.
  • 5) If the Company confirms the user's withdrawal of consent and takes measures such as destroying personal information, the member shall be notified of the fact without delay.
6. Destruction of Personal Information

Destruction of personal information

In principle, the user's personal information will be destroyed without delay when the purpose of collecting and using personal information is achieved. However, the information that should be kept in accordance with relevant laws and regulations will be preserved and destroyed for the period prescribed by the law.

At this time, the personal information that is separately stored and managed is not used without the statute.

The procedure and method of destruction are as follows.

Destruction Procedure

The information entered by the user for membership registration is transferred to a separate DB after the purpose has been accomplished (in the case of paper, stored in a separate document box), stored for a certain period of time according to the information protection reasons It's possible.

Personal information printed on paper is crushed by crusher or destroyed by incineration.

Personal information stored in the form of electronic files is permanently deleted using a technical method that cannot reproduce the record.

7. Efforts to Secure Company's Safety to Protect User's Personal Information

The Company makes the following efforts to protect the valuable personal information of its members.

  • 1) The Company establishes and implements an internal management plan for the safe handling of personal information.
  • 2) The Company restricts personal information handlers to specific employees and takes measures to control access to personal information through the granting, modification, and cancellation of database system access for personal information processing.
  • 3) When transmitting / receiving personal identification information, password, credit card number, account number and bio information through information communication network and storing personal information of member in computer, mobile device and auxiliary storage medium, secure password Encrypted by algorithms to store and manage.
  • 4) The Company keeps and manages the records (web logs, summary information, etc.) accessed by the personal information handler to the personal information processing system and securely keep the connection records from being forged, stolen or lost.
  • 5) To prevent personal information of users from being leaked or damaged by hacking, viruses, etc., we operate a personal information leakage prevention system. We also strive to equip all possible technical devices to enhance system security.
  • 6) The Company has minimum access privileges to users' personal information, and regular training is held twice a year on employee security information acquisition and personal information protection duties.
  • 7) The Company establishes and operates the access control procedures for the physical storage places where personal information such as computer rooms and other control areas are kept and operated. The Company keeps documents and auxiliary storage media containing personal information in a safe place with lock.
8. Others

Cookie Collection

A cookie is a string of information that a web server sends to a web browser for storage and then sends back to the server when there is an additional request from the server.

The Company operates a cookie for the convenience and personalized service of the user and collects information only for the user's ID.

You have a right to collect cookies and you want to deny this, you can do the following:

  • 1) Internet Explorer
  • - Tools > Internet Option > Privacy > Custom Setup
  • 2) Chrome
  • - Right Top Setting Icon > Setting > Advanced Setting > Privacy > Content Setting > Cookie

However, there may be some difficulties in providing services when declining cookie collection policy.

9. Feedback for privacy

The Cmpany values the opinions of the members, and the members can inquire about the questions about the personal information.